What The Stakeholders Have To Say
The Stakeholders include our customers , the factories we work with and Pozzo’s staff :
Our customers
4 customers have agreed to talk about their experiences in working with Pozzo. All four have been working with us for over 7 years.
Global Material Sourcing Ltd. – Mr. Robert Phillips
WB Services Ltd.---Mr. Wayne Blythe
Off-The-Wall TV – Mr. Oliver Mitchell
Abbott International PLC – Mr. Godfrey Chasmer (Since Retired)
The factories we work with
Owners of 4 factories have agreed to talk personally about their experiences in working with Pozzo or have their management staff talk about them. All 4 have been working with us for over 8 years.
Kwok Chiu Metal Fabrication and Plastic Injection Moulding Co. Ltd.
Mr. S J Wong, Factory Manager—speech translated into English
“We have worked with Pozzo for about 10 years. We’ve had a very good working relationship all these years with Pozzo’s staff. The thing that impressed me most about their people is how seriously they QC the goods. They normally pick things out at random for checking and it is not uncommon they asked for goods that are slightly blemished to be reworked.”
Hen Fong Leen Metal Fabrication and Alloy Casting Co Ltd.
Mr. J Y Leong, Assistant General Manager—speech translated into English
“We have worked with Pozzo for a little under 10 years. I have always been amazed at how thoroughly their staff checks the merchandise. Besides checking dimensions and weight, Pozzo even sent the material out for analysis. They are also very timely in their payments. I am happy to have them as a customer.”
Fa Fong Metal Fabrication and Powder Coating Co. Ltd.
Mr. C Y Leong, General Manager
“Our main line of work is metal fabrication, assembly and powder coating. We have known Pozzo for over ten years and have worked together all that time. I am extremely impressed by the professional attitude displayed by the Pozzo guys when they QC our goods. In fact I use them as examples and told my own people to do what they do. I am very happy to have the opportunity to work with Pozzo.”
Gold Ram Wooden Laminates Co. Ltd.
Mr. S S Lee, Sales Manager
“We have known Pozzo for over 10 years and have worked together for about eight. Although the Pozzo guys are nice people, they are very strict when it comes to QC standards. They would not hesitate to reject a load of laminated shells if they think the shells are out of specs. This is OK with us coz we know where we stand with them. It keeps us on our toes. Another reason why we like working with them is because they always pay on time.”
Our Quality Control and Shipping colleagues?
Three of our staff talk about what is important to them in their day to day work.
Pozzo’s staff
Mr. Koo Liang “My main responsibilities are to control the quality of the goods we export and to coordinate the progress of manufacturing we contracted to the various factories in China. If a customer send us a sample for quoting, we usually send it off to 2 factories for quotes. This way we hope to get more competitive prices. If tooling is required, I make sure the following stages are adhered to: drawings, set up tooling, samples, pilot order, full order. Before the goods leave the factory, we check representative samples. At times, we had to carry out 100% checking if required.”
Pozzo’s Staff
Mr. C M Leung
“My main responsibility in the QC department is to ensure our customer’s tooling jobs go according to plan. To produce tooling for punching, casting and injection moulding operations requires different methods. Depending on usage and material, factory has to decide on how the tooling will be made. It always starts with a detail drawing. As tooling requires highly accurate dimensions, CNC machines and laser cutting machines are usually indispensable for making tooling. The average time required to produce a set of tooling in our kind of business is about 4 weeks.”
Pozzo’s staff
Ms Wu Hao
“My main responsibility is to ensure all our customer’s cargoes are dispatched efficiently and at the lowest possible cost. Depending on what the customers want, we dispatch cargo by one of these four methods: FCL, LCL, air freight and courier service. Over 95% of our cargo goes by sea. Most of our containers are consolidated. Shipping companies often quote on a point A to port B or port A to point B basis. We always insist on door to door quotes as this ensures the different quotes are comparable.”
As a picture paints a thousand words, we’ll let the stakeholders do the talking. Please click on the video clip icons to hear what they have to say.